MBA-PGDM-six sigma-efficient supply chain management-mumbai dabbawalas

DABBAWALAS: their work is to carry the tiffin boxes from the houses to the offices for their lunch the employees who cannot carry their lunch early in the morning. Core work: Delivery Principles followed : and PRACTICED customer is the god dedication  discipline responsibility acceptance and maintenance teamwork and coordination knowing the consequences of error-avoiding it 100% Started in 1890 Charitable trust: Registered in 1956 Avg. Literacy Rate: 8th Grade Schooling Total area coverage: 60 Kms to 70 Kms Employee Strength: 5000 Number of Tiffin's: 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day. Time taken: 3 hrs Error Rate: 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup: Nil. Cost of service - Rs. 300/month ($ 6.00/month) Standard price for all (Weight, Distance, Space) Rs. 36 Cr. Turnover approx. [6000*12*5000=360000000 i.e Rs. 36 crore p.a.] “No strike” record as each one a share holder Earnings -5000 to 6000 p.m. Diwali bonus: one month's from customers Zero % fuel Zero % modern technology 99.9999% performance Zero % investment 100 % Customer Satisfaction Zero % Disputes Disciplines No Alcohol Drinking during business hours Wearing White Cap during business hours Carry Identity Cards

  DELIVERY SYSTEM BY CODING

Coding System.........

VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor no. E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate Station (Nariman Point)

Let us now look at an example of these codes on the Tiffin's to better understand the system and what it all denotes.